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Pinax starter project install getting "file could not be opened successfully"

When trying to get Pinax "account" starter project installed, I am getting a "tarfile.ReadError: file could not be opened successfully".

Is there something else I need to do in order to get this to work? The only commands I ran are:

virtualenv myenv

source myenv/bin/activate

pip install pinax-cli

pinax start account myproject

After some warnings regarding SSL (which are probably due to my using a free account, but probably not relevant to the problem at hand) the resulting error was:

Starting project from Pinax
Traceback (most recent call last):
  File "/home/moneymoy/myenv/bin/pinax", line 11, in <module>
  sys.exit(main())
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 700, in __call__
  return self.main(*args, **kwargs)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 680, in main
  rv = self.invoke(ctx)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 1027, in invoke
   return _process_result(sub_ctx.command.invoke(sub_ctx))
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 873, in invoke
   return ctx.invoke(self.callback, **ctx.params)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 508, in invoke
   return callback(*args, **kwargs)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/decorators.py", line 63, in new_func
   return ctx.invoke(f, obj, *args[1:], **kwargs)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/click/core.py", line 508, in invoke
   return callback(*args, **kwargs)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/pcli.py", line 98, in start
   start_project(projects[project], name, dev)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/pcli.py", line 35, in start_project
   call_command("startproject", name, **kwargs)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/__init__.py", line 130, in 
call_command
   return command.execute(*args, **defaults)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/base.py", line 345, in execute
   output = self.handle(*args, **options)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/commands/startproject.py", line 34, in handle
   super(Command, self).handle('project', project_name, target, **options)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/templates.py", line 126, in handle
   base_subdir)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/templates.py", line 213, in handle_template
   return self.extract(absolute_path)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/core/management/templates.py", line 314, in extract
   archive.extract(filename, tempdir)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/utils/archive.py", line 49, in extract
   with Archive(path) as archive:
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/utils/archive.py", line 58, in __init__
    self._archive = self._archive_cls(file)(file)
  File "/home/moneymoy/myenv/local/lib/python2.7/site-packages/django/utils/archive.py", line 137, in __init__
   self._archive = tarfile.open(file)
  File "/usr/lib/python2.7/tarfile.py", line 1665, in open
   raise ReadError("file could not be opened successfully")
tarfile.ReadError: file could not be opened successfully
moneymoy | 4 posts | Jan. 6, 2017, 2:13 p.m. | permalink

Do you have any way of finding out what file it's failing to open?

Staff harry | 2710 posts | PythonAnywhere staff | Jan. 6, 2017, 6:48 p.m. | permalink

I wasn't able to figure that out.

moneymoy | 4 posts | Jan. 6, 2017, 7 p.m. | permalink

I'm not sure what's going on there. Perhaps you can ask on the Pinax forums or something.

Staff glenn | 9718 posts | PythonAnywhere staff | Jan. 7, 2017, 12:52 p.m. | permalink

Ok, thx for checking. Btw, were you able to reproduce the error with a paid account too?

moneymoy | 4 posts | Jan. 7, 2017, 1:04 p.m. | permalink

Hi there, I managed to install pinax ok into a paid account, but when I tried it in a free account I got "Disk quota exceeded" -- maybe that could be it?

Staff harry | 2710 posts | PythonAnywhere staff | Jan. 9, 2017, 3:55 p.m. | permalink

I tried again after doing a bit of disk cleanup, and then I got the exact same problem you did. (tarfile.ReadError: file could not be opened successfully). (and nowhere near maxing out the disk quota, so that was a read herring). That sounds like some kind of bug in the pinax installer. May be worth reporting to the pinax project?

Staff harry | 2710 posts | PythonAnywhere staff | Jan. 9, 2017, 4:08 p.m. | permalink

In the meantime a paid account may fix the problem...

Staff harry | 2710 posts | PythonAnywhere staff | Jan. 9, 2017, 4:08 p.m. | permalink

Ok, good to know that you were able to install properly on a paid account. This doesn't look to be a general Pinax installer issue since it installs fine everywhere else (my local machine, other hosting providers). But if it works fine for you with a paid account, that's all I need to know. I can just plan on stepping up to a paid account once I've got my app fully developed. Thanks for your help!

moneymoy | 4 posts | Jan. 9, 2017, 4:18 p.m. | permalink

(have raised an issue with pinax: https://github.com/pinax/pinax/issues/124)

Staff harry | 2710 posts | PythonAnywhere staff | Jan. 9, 2017, 4:18 p.m. | permalink