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Hello, I just upgraded my account to be able to SFTP into my pythonanywhere files. I am trying to do this through pycharm with the following details:

SFTP Host: ssh.pythonanywhere.com Port: 22 Username: donowhy2 Password: my password

However I am getting an error "Connection to 'ssh.pythonanywhere.com' failed. Session.connect: java.net.ConnectException: Connection timed out: connect"

I also get the same error when trying to SSH into the server using putty. Any ideas? Does it just take some time to allow newly upgraded accounts access to ssh?

Looking at our logs, I don't think we have any record of you connecting over ssh. Could you be behind a firewall that is blocking the connection?