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Dear PythonAnywhere Support Team,

I am contacting you regarding an issue with my subscription payment.

I attempted to upgrade my PythonAnywhere account from the free Beginner plan to the Developer plan ($10/month) sometime between August 20 and August 23.

The $10 payment was deducted from my M-Pesa account, but my PythonAnywhere account is still showing the Beginner/free plan, and the Developer subscription has not been activated.

Could you please check whether the payment was successfully received and help me activate the Developer plan? If the payment was not successfully received by PythonAnywhere, I would also appreciate information about the status of the transaction and what I should do next.

Account information:

PythonAnywhere username: MAPENDOBORAUZIMA Plan requested: Developer Amount: $10 USD Payment method: M-Pesa Approximate payment date: Between August 20 and August 23

I can provide a screenshot or transaction reference for the M-Pesa payment if required.

Please let me know if you need any additional information from me.

Thank you for your assistance.

Kind regards, MAPENDOBORAUZIMA

It was refunded. It will show up in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).