Hello,
I'm contacting you from a different account because my original account has been suspended.
My original account contains approximately 150 GB of data, so regaining access is very important to me.
I was informed that I need to upgrade to an annual subscription in order to restore access. I'm willing to do that, but the problem is that I can't log in to my account, which means I have no way to purchase the annual subscription.
I also tried reaching out to support, but unfortunately I haven't received a response.
Could you please help me resolve this issue or let me know how I can complete the upgrade without being able to log in?
Thank you very much for your time and assistance.
