I have two apps stuck like this. It’s not just a single webapp, it’s both. If there’s any chance they won’t start back up properly after delete and re-create, I will not take that risk. It took you over 2 days to respond; if I re-create them and the same issue happens, I will not wait another 2 days for a reply.
So please explain why this is happening across both of my apps. Why is it affecting other users too. What is your plan to fix it. Deleting and re-creating is a lengthy process for us, especially when this looks like an issue on your side.