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I pay but my account is not activated on premium

Mastercard: USD5.31 paid to PYTHONANYWHERE RICHMOND GBR. Txn ID IP250901.0023.K04729. New balance is USD4.23.

Hie please help i payed but my account is still on free plan

Divinex | 1 post | Aug. 31, 2025, 10:41 p.m. | permalink

Hi, I see only one failed payment that seems related to your account -- please contact us at support@pythonanywhere.com and provide last 4 digits of your card so we could double check if there were no other payments / attempts.

Staff pafk | 4024 posts | PythonAnywhere staff | Sept. 1, 2025, 8:36 a.m. | permalink

Hi, I’ve completed the payment of USD 5.31 via Mastercard (Txn ID: IP250901.0023.K04729), but my account is still on the free plan. Could you please check and activate my premium access? Let me know if you need the last 4 digits of my card for verification. Thank you!

milijosan223 | 1 post | Sept. 1, 2025, 12:26 p.m. | permalink

Please contact us at support@pythonanywhere.com and provide the last 4 digits of the card so we can investigate.

Staff lcartwright | 50 posts | PythonAnywhere staff | Sept. 1, 2025, 3:29 p.m. | permalink