Web app stopped responding; cannot get it to reload or restart : Forums : PythonAnywhere

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Web app stopped responding; cannot get it to reload or restart

Help. My web app has stopped responding and will not reload. I just get "Your webapp took a long time to reload. It probably reloaded, but we were unable to check it." messages but nothing is changing. It's been several hours. No error messages other than one saying the database is locked but that should not cause the Flask app to hang completely.

Any ideas how to get the server restarted?

dreamdrivesforkids | 10 posts | July 20, 2025, 11:41 a.m. | permalink

What do you see in your server log?

fjl | 5385 posts | PythonAnywhere staff | July 20, 2025, 1:56 p.m. | permalink

Same thing happening to me since yesterday??

delkav91 | 1 post | July 20, 2025, 3:58 p.m. | permalink

I have a similar problem, I can't run any python files, everything takes a long time to load and then the environment console restarts.

When I want to go to the root of my files this message appears:

Something went wrong :-( PythonAnywhere is having some issues. Our ever-vigilant sysadmins have been notified and are on the case. Please try again in a little while.

Dulcidio | 3 posts | July 20, 2025, 5:26 p.m. | permalink

I am unable to access webapp , not loading at all

BharatBezawada | 50 posts | July 20, 2025, 6:46 p.m. | permalink

Same here, the webapp has not been loading since this morning.

flaviomarcato | 1 post | July 20, 2025, 9:08 p.m. | permalink

I'm also experiencing intermittent issues accessing the Webapp tab on PA. The app was running slowly, and after finally reaching the logs, I noticed several timeouts on endpoints that don't involve the database (e.g., /robots.txt). Is there something happening with PA's infrastructure?

<hr />

2025-07-20 10:10:38 spawned 2 offload threads for uWSGI worker 12 2025-07-20 10:15:39 Sun Jul 20 10:15:38 2025 - *** HARAKIRI ON WORKER 1 (pid: 85, try: 1, graceful: yes) *** 2025-07-20 10:15:39 Sun Jul 20 10:15:38 2025 - HARAKIRI !!! worker 1 status !!! 2025-07-20 10:15:39 Sun Jul 20 10:15:38 2025 - HARAKIRI [core 0] 10.0.0.100 - GET /robots.txt since 1753031438

xDev | 43 posts | July 20, 2025, 9:34 p.m. | permalink

I'm having the same issue with my site. Everything seems to time out.

dclark | 18 posts | July 20, 2025, 11:41 p.m. | permalink

Pls anybody from PA respond ,my business got stuck

BharatBezawada | 50 posts | July 21, 2025, 6:07 a.m. | permalink

We had a problem with one of our servers. Sorry for that. We are working on permanent solutions.

fjl | 5385 posts | PythonAnywhere staff | July 21, 2025, 8:41 a.m. | permalink

Please provide a timeline for resolution

BharatBezawada | 50 posts | July 21, 2025, 9:26 a.m. | permalink

PA I seem to be back online, thank you. That said, I lost two days and am a little concerned about the response time. Do you know what happened and is anything in place to prevent this from happening again?

I do appreciate your help, please let me know.

dreamdrivesforkids | 10 posts | July 21, 2025, 10:24 a.m. | permalink

I spoke too soon. Problem is still happening ...

dreamdrivesforkids | 10 posts | July 21, 2025, 11:25 a.m. | permalink

We had issues over the weekend with the file server that was hosting your files. We have fixed them now and we're monitoring the machine to make sure that the issue does not recur.

glenn | 10364 posts | PythonAnywhere staff | July 21, 2025, 2:32 p.m. | permalink

Thank you, Glenn!

xDev | 43 posts | July 21, 2025, 4:26 p.m. | permalink

Glad to hear that it works now for you!

fjl | 5385 posts | PythonAnywhere staff | July 22, 2025, 7:42 a.m. | permalink