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Hello everyone,

Does anyone have experience dealing with unresolved billing/account issues on PythonAnywhere?

I paid $14.52 USD on April 30th, 2025, for the Web Dev plan, but my account is still restricted as if I were on the Hacker plan:

• 2,000 CPU-seconds/day
• 3 GB of storage (which does not match any public plan)
• Only 1 web app

I’ve contacted support multiple times via: - glenn@pythonanywhere.com (Glenn Jones) - support@pythonanywhere.com - liveusercare@pythonanywhere.com

I’ve provided full bank statements, payment confirmation, and dashboard screenshots, but I keep receiving the same message:

"You seem to have misread the pricing"
...and a recommendation to upgrade to the Startup plan ($99/month), which is unrelated.

This issue has persisted for over 9 days now without resolution.

If anyone here has suggestions on how to escalate or resolve such billing/account plan mismatch issues, I would sincerely appreciate your advice.

Thank you,
Hana Šarešová
Username: NCAPS

On the account you wrote this post from, there's only payment for extended Hacker plan (US$5.50 per month). By looking at the conversations in the mailing, I see the charge for US$14.52 was on a different account (not NCAPS), but it was not for the Web Dev plan, but for the Hacker with Postgres database.

Thank you very much for your response, which has helped me to investigate my payments and the settings on my account(s). Hana

Glad we could (finally) help!