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Cancellation and refund

Hi there can I get a cancellation and refund on my account please? Just find the pricing too much for my needs at the moment.

You need to downgrade your account on the Account page (there's a red button "Downgrade to a free account") and then request the refund (if it's your first 30 days of subscription) at support@pythonanywhere.com, and we'll process that.

I would like to cancel my server and get refund, thank you very much.

@diogenis No problem -- I see you already downgraded your account, so the subscription has been cancelled. I've refunded your payment (it should be processed within 10 working days).

Hi, I want to cancel my subscription for few months, please let me know how to stop my payments for my web app.

You can downgrade your account from your Account page.