Unsuccessful payment.

I upgraded my account to a hacker account with postgres enabled and paid 12$ via a VISA card. My card got charged, meanwhile the pythonanywhere window was stuck at something like 'your subscription is being processed, please wait...' for a while. So I refreshed the page and nothing happened.

Now my account is not upgraded and I still got charged. Please let me know what I should do now as I need my API hosted within a couple hours. Thanks.

Thanks for letting us know -- I've just refunded your first payment which didn't trigger the upgrade (it should be processed within 5-10 working days). I see you upgraded again after the first attempt, so now your account should have al the paid features you paid for.