Forums

I am writing to address a billing issue regarding my account and to request the cancellation of my subscription.

I was a paying customer of PythonAnywhere and had subscribed for one month of service. However, I have since migrated my Discord bot and hosting needs to another service provider, as it better suited my requirements. I took this step after the completion of the initial paid month.

Despite discontinuing my usage of PythonAnywhere, I have been receiving emails requesting payment for the subsequent month. I would like to clarify that I do not wish to continue using PythonAnywhere's services and should not be billed for any additional periods.

To resolve this matter, I kindly request the following actions:

• Cancellation of Subscription: Please cancel my subscription effective immediately and ensure that I am no longer billed for any future months. I have already migrated my hosting to another service provider, and PythonAnywhere is no longer required for my Discord bot.

• Billing Dispute: As I have not utilized PythonAnywhere's services beyond the initial paid month, I sincerely believe that I am not liable for any further charges. I kindly request that you investigate this matter and rectify the billing discrepancy accordingly.

I would appreciate your prompt attention to this issue. I have temporarily reactivated my credit card to address this matter, but I have disabled it again to avoid any further unauthorized payments. I trust that PythonAnywhere values its customers and will resolve this matter in a fair and satisfactory manner.

Please confirm the cancellation of my subscription and the resolution of the billing dispute via email. I would also appreciate any guidance or specific steps I need to take to ensure the complete closure of my account.

Thank you for your understanding and cooperation. I look forward to a swift resolution to this matter.

Your account is a free account. It has already been downgraded. It looks like we downgraded the account because you were failing to pay for it.

i want to cancel my plan i want refund my money in original payment

No problem, I've issued the refund. The money should reach your account within 10 days, depending on your bank, but usually much sooner.

I accidentally chose the paid account, but i had no apps running. Now that i cancelled, I want a refund to the account that was used to make a payment.

As a courtesy I have refunded your payments for the two months you were not using it. However, I should note that during that time we were incurring costs by providing the service to you, even if you chose not to use it.

how to cancel? I cant find an option to cancel too.

@ thw777 it looks like your account is already a free one.

Hi. I have a billing issue. I have a paid plan but I need to downgrade because I'm not using the service. The option to downgrade to a free plan is not available because the account states that I'm already using the free plan even though there is an invoice. I would like to cancel this as soon as possible and receive a refund. Thank you.

@ virtualdatavis you already downgraded your account earlier in the year. Check the date of the invoice you see in your account. It is dated from earlier in the year, when you had a paid account. That invoice has been paid so you don't need to worry.

@ lcartwright Never mind. I figured it out. Thanks.

Thanks for letting us know!