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I'm getting the following message from the web tab:

There is a problem with your domain name configuration. Take a look at the DNS setup section below for details. Be aware that DNS changes can take some time to propagate across the internet. The exact time they take will depend on your domain configuration, but it could be as long as a day.

DNS setup: How to point your domain at your website.

CNAME:webapp-**.pythonanywhere.com

We were unable to find a CNAME for your domain. Check this help page for more information about how to set it up correctly.

We did change the domain provider service hosting plan in May(with hostgator). We had the hosting plan with hostgator although we we're not using it. Cause we are using pythonanywhere. So we canceled the hosting plan and kept only the domain with hostgator. I spoke to hostgator and they told me that the cname record is the one in the web tab. I was told it might be some reset procedure due to the change in the plan that occured in May. I'd like to certify that everything is correct from pythonanywhere side. I believe so! but would like to have an opinion from pythonanywhere. Thank you

The problem is that you do not have a CNAME set for your web app domain name. See https://help.pythonanywhere.com/pages/DNSPrimer/, https://help.pythonanywhere.com/pages/CustomDomains/ and https://help.pythonanywhere.com/pages/TroubleshootingDNS/

Thank you for the links! I need to study these again. Surprised me that this happened out of nowhere. No changes were made... and suddenly the website is down. The CNAME is re set with hostgator. It should be a matter of hours now. Thanks

Since it is hostgator that is hosting your DNS, you will need to contact them about that.