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Where is my server located ?

Hi ,

I am calling certain api from my app and not receiving expected response. API has some restrictions on certain regions , so I would like to know where my server is located where my app is running from. Also the server re-allocation remains in the same region right ? in case app is restarted ?

deleted-user-10792764 | 16 posts | Jan. 26, 2022, 2:43 p.m. | permalink

All our servers are in the US.

Staff glenn | 9718 posts | PythonAnywhere staff | Jan. 26, 2022, 4:18 p.m. | permalink

Can I try out https://eu.pythonanywhere.com/ ? It's servers would be in Europe ?

deleted-user-10792764 | 16 posts | Jan. 26, 2022, 6:33 p.m. | permalink

Yes, those are in Europe. We can migrate your account, but the process involves downtime and you would need to set up payments again on the other cluster. If you still want to do it, send and email to support@pythonanywhere.com so we can arrange a time.

Staff glenn | 9718 posts | PythonAnywhere staff | Jan. 26, 2022, 7:08 p.m. | permalink

I would like that . But I'm afraid I already created an account there to test it - it worked there . Can you still migrate it ? My id there is - "sairav5"

deleted-user-10792764 | 16 posts | Jan. 26, 2022, 7:15 p.m. | permalink

Sure, no problem, write to support@pythonanywhere.com as Glenn has told you.

Staff fjl | 4600 posts | PythonAnywhere staff | Jan. 27, 2022, 10:58 a.m. | permalink

I've sent the email to support around 18 hours back. Awaiting response :)

deleted-user-10792764 | 16 posts | Jan. 27, 2022, 1:55 p.m. | permalink

I believe we replied to it -- let's keep conversation there.

Staff pafk | 3210 posts | PythonAnywhere staff | Jan. 27, 2022, 5:12 p.m. | permalink