File upload speed

I just made my website public ( and many people are experiencing long times for their files to upload. Files less than 30MB are taking many minutes to upload. I recently upgraded to the hacker plan which claims to be able to support a 100,000 hit per day website, but having gotten just under 1000 hits since making the announcement, I can't understand why people are having this issue.

Can someone help me understand the issue and how I might be able to get around it?

I see that you contacted us over email as well -- as we've already answered there, let's continue the conversation over that medium.