Forums

I accidentaly have overwrite an importanr file on the server and lost important data.

Is there a way to recover recently deleted files?

thanks, Jaime

Send an email to support@pythonanywhere.com with the file that you want to recover and when you overwrote the file.

Be aware that, since our backups are designed for system recovery and not for recovering individual user files, the restore can take a day or more.

thank you, I will do

I accidentaly have overwrite an importanr file on the server and lost important data. The file name is index.html file from the path /home/youthindiaevents/new_events/templates. please help to recover. thankyou

@youthindiaevents please send us an email at support@pythonanywhere.com providing the full path of the lost file and the time when it was last in the state you want to be recovered, and we'll see what we can do.

I have corrupted the file:

/home/gach3ch3/django_projects/mysite/mysite/wsgi.py

Plese can you restore the original wsgi.py file? Thanks for your attention.

Send us an email at support@pythonanywhere.com providing the full path of the lost file and the time when it was last in the state you want to be recovered (in UTC), and we'll see what we can do.

Be aware that, since our backups are designed for system recovery and not for recovering individual user files, the restore can take a day or more.

complete files and database got deleted anyone please help me

I see you started a new thread about this, so I'll answer there.

Hello! I was supposed to get rid of two consoles, since I'm using the free version. Unfortunately, I have accidentally deleted my two homework files for my class and I don't know how to get them back.

Can you please help me get them back?

It looks like you've also emailed us, so we'll handle this there

Hi, I accidentally deleted an important project folder from my PythonAnywhere account today. I’ve already contacted support by email but haven’t received a response yet. Is there any possibility of recovering a recently deleted folder from a backup or snapshot? Thanks!

Unfortunately we do not provide backup restore to free accounts.