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Upgrading account-Malawi(Africa)

I am from Malawi, am failing to up grand my account, when click up grand via paypal, it shows like i made it,but but when i try to add new app it says upgrand and money is not taken from my acount? any help please, i really like pythonanywhere

Please write to support@pythonanywhere.com with details.

just signed up myself!

:-D