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Today I updated my account and after some time downgraded because I do not need an update

Sure, no problem! A refund is on its way.

Hello, I paid $ 5 for the server by mistake, but immediately returned to my free account. I do not use a paid account at all, just for free. You can return my 5 dollars, please.

Ok. I have sent the refund. It should appear on your statement in 5-10 days.

I updated my account and after some time downgraded because I do not need an update

No problem -- we've sent the refund. It should appear on your statement in 5-10 days, depending on how long your bank takes to process it.

I paid $5 for a subscription, but it wasn't as good as I hoped, so I downgraded again. Can I get a refund?

Sure, no problem! That's done now and should be back in your bank account within 5-10 days, depending on how long your bank takes to process it. We'd love to hear any feedback you have, BTW!

Can I get a refund? Today I paid $ 5 for the update, but, one hour later I downgraded.

sure, we will issue a refund on Monday. Thanks!

Ok. I have sent the refund. It should appear in your bank statement in 5-10 days.

refund is a very popular product these days

I have downgraded my account. I have not received any refund

If you pay me 10 dollars, then I’ll give back the 5 dollars

is Jupyter notebook useful? - as I see that you get this with the uprade

Yes, but instead of upgrading to use it on PythonAnywhere, you can instead use Google Colaboratory.

ok, I'll have a look -

how are your googlemap skills?

I have absolutely no experience with using Google Maps APIs

ok, no worries

just signed up to it, to try and embed maps etc onto my site

@Arnav29 You were refunded. It takes 5-10 working days to get to your account.

I updated my account at 9/29 and today downgraded because I do not need an update. Could you please return my $5? I'll update it again when I think if I really need it.

That's done for you, no problem.

Hi, I need my money back, because I couldn't install tensorflow in an environment and because of another problems, I already downgraded. the amount is US$ 5.25. Thanks, and waiting for your response.

ldbm, no problem, that's done. (It may take 5-10 working days to reappear on your account)

Also, could you tell us more about your tensorflow installation problems?

Hello good day, my Account auto renewed but I dont want to renew my subscription, is there anyway to get a refund, the amount is 5 US dollars

Sure, if you can confirm here, we will downgrade your account and refund your most recent payment

yes I would like to confirm I would like to downgrade my account thank you

It's done. It takes 5-10 working days to get to your account.

okay then thank you

Я хочу вернуть свои деньги, т.к не пользовался почти сервисом и он мне не очень понравился. И хотел бы отвязать свою карту от автоплатежа

OK. I have downgraded your account and refunded you payment.

Hello, I paid $ 5 for the server, but due to some errors that I was giving when deploying my application, I returned to my free account. Can you return my $ 5, please.

Sure, we have a 1 month no quibbles return policy. Have issued the refund and you should see it reflected on your in 5-10 days.

Hello, I paid $ 5 for the Hacker Plan. Now I downgraded to free plan. Could you return my $5, please?

Ok. I have refunded your payment. It should appear in your bank statement in 5-10 days.

Hey guys, I paid about $6 Dollars for a upgrade but I don't need it (Unfortunately I can't use the jupyter notebook on my work pc). I downgraded already it would be nice if you can refund the money, thanks :).

Ok. I have refunded your payment. It should appear in your bank statement in 5-10 days.

I updated my account and after some time downgraded because I do not need an update

OK -- I've sent the refund, and it should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hello, I paid $ 5 for the Hacker Plan. but few hours later downgraded to free plan. Could you return my $5, please?

sure, we have refunded your payment.

I also would like a refund. I have downgraded my plan.

Sure -- it should be back in your bank account within ten working days; normally much sooner, but it depends on how fast your bank processes it.

Hello, I used the platform earlier, and wanted to deploy once again one thesis application. I bought a subscription for $ 5, but due to some problems with the libraries, I decided to lower my account status to free. I would like to return the money for the subscription.

OK -- I've sent the refund, and it should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

hey the website didnt seem to work for me and i purchased my plan recently can you please issue a refund

I've sent the refund, and it should be back in your bank account in five to ten working days.

Today I updated my account and after few hours I downgraded Can I get my money back

Hi there, we did not manage to charge you before you downgraded.

I meant I downgraded I do not use a paid account at all Can return my 5 dollars, please:)

For your current account, you downgraded before we charged you. So we never charged/received your $5. If you are not talking about your current account, can you let us know which account you are talking about?

Hello, I've been charged and I just downgraded. Can I get a refund?

I am about to dump PA as an option. I have a paid account and cannot get the support I need. So I am losing an entire weekend. How is this possible? Do you only support big corporations? I am asking simple questions and can't get an answer. I WILL NOT UPGRADE because the systems says I am out of space when I am not!

Sorry to hear that. I answered you in the other thread.

Great efforts by pythonanywhere team, thanks a lot for such a great service

Thanks!

Hello. I have just downgraded from the Hacker plan. It would be nice if you could refund the money. Thanks!

Ok. I have refunded your payment. It should appear in your bank statement in 5-10 days.

Hello good day , my account was renewed today, but i dont want to renew my hosting subscription, is there anyway i can get a refund, its 5 dollars

If you go to the account page and click the red button to downgrade your account to a free one, then drop us a line at support@pythonanywhere.com, we can send you a refund.

okay thank you

We've received your email and done the refund.

Can I get a refund? Today I paid $ 5 for the update, but later I downgraded.

It's done for you,

Hello. I have just downgraded from the hacker plan, can i get a refund? Thanks!

Hi there, sure, we have refunded your payment. You should see the refund reflected on your account in 5-10 days.

Hello, I also downgraded my account. Can I get a refund as well? Thank you!

Ok. I have refunded your payment.

Hi,can i get a refund for my subscribe on hacker plan,today was auto refresh my subscribe on ur server and i totally forgot about it.Thanks in advance!

OK -- I've sent the refund, and it should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hi...I actually took a Hacker account but cancelled my account plan. Can I get a refund for that $5?

No, problem. It's done. It takes 5-10 working days to get back to you.

Hello , I have just downgraded from the Custom plan to beginners account .Can i get a refund ?

Ok. I have refunded your payment. It should appear in your statement in 5-10 days.

Hello , I have just downgraded from the Custom plan to beginners account .Can i get a refund ?

Ok I have refunded your last payment. It should appear in your statement in 5-10 days.

I've downgraded my account immediately after updating, can I get a refund?

OK -- I've sent the refund, and it should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

I've downgraded my account because of problems with the work of this hosting. Can I get a refund?

Hi I just upgrade to $12/month and found out it doesn't fit my need. I then switch back to $5/month. In the process I was asked to input credit card info twice($12 and $5), I'm a bit worried I'll get overcharged. Could you check my account and make sure it only charge $5/month. thanks

@nicepeter You will not be charged twice.

Hi, I've upgrade and downgrade my account at same day (today). Can I get refund?

Sure, no problem -- that's done now. It should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

I did not manage to get my account to work even though I paid for it. I tried to deploy my app for a day but it does not work. I have since downgraded my plan to free. Can I please get a refund? Thank you very much.

Sure, no problem -- that's done now. It should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hi, I upgraded my account to a custom plan at $5.25 then downgraded and switched to a higher one. Could I please get a refund for the first plan (worth $5.25)? Thank you very much.

@gieoon It's done for you

Hello, I’ve upgraded and downgraded my account the same day. May I please get a refund?

Sure, we've given you a refund!

Hello. I have just downgraded from the Hacker plan. May I please get a refund? Thanks!

Ok. I have refunded your last payment.

Hello, I updated my account to a Hacker level, then downgraded. May I please get a refund? Thanks!

Sure, no problem -- that's done now. It should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hey there guys,

I wanted to youse the site to host a simple web scraper, but it turned out that it's not very efficient for my needs. Can I please get a refund on my subscription?

Sure, but you'll need to downgrade your account to a free one first -- just let us know (either here or by email) once you've done that and we can send the refund.

Hello, I upgraded my account to a custom plan at $25.00 then switched it to a $24 one. Could I please get a refund for the first plan (worth $25)? Thanks!

You won't be charged for the US$24 plan until your next billing date, which is a month after your original upgrade. As a courtesy I've refunded US$1 of the payment that you've already made.

Hello, I downgraded from Custom plan to Free plan. May I please get a refund? Thank you in advance!

OK. I have refunded your payment.

I have canceled a plan by mistake can we redo the operation ?

@SEORO Looks like we are talking over email. Let's continue there.

hello i want to refund i just downgraded

Sure, no problem -- that's done now. It should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hello, I’ve upgraded and downgraded my account the same day. May I please get a refund? It turns out that my use case ended up using more than the allowable cpu time within a few hours.

Sure -- that's done, it should be processed within 5-10 working days.

Hi, due to a lack of features and unable to link with go daddy domains I downgraded my account. can you please process my refund

@db1999, that's done, it should be processed within 5-10 working days.

What was the missing feature?

What was your problem with go daddy domains? There are no problems between go daddy and PythonAnywhere web apps as far as we know.

Hello, yesteday I upgraded my account to Hacker plan (5$/mo). Today I downgraded it. Can I get refund?

@meirbnb Sure, that's done -- the refund will be processed in 5-10 working days.

Hello, I want to untie my card so that automatic payments do not occur every month, how can I disable it?

You can downgrade from your Account page.

Hello, I downgraded from Custom plan to Free plan. May I please get a refund? Thank you in advance!

Sure, no problem -- that's done now. It should be back in your bank account within ten working days -- normally much sooner, but it depends on how fast your bank processes it.

Hello. I also downgraded my account. Can I get a refund please? I did this within two days of purchasing the upgraded account.

No problem -- it's done. The refund should be processed within 5-10 working days.

Hello! I downgraded my account. Can I get a refund please? I payed 5$ near two weeks ago.

@Tema236 -- it's done.

Hi, how can i get money back? I just thought i can deploy my fast api and did not check it before. Sorry for wasting your time.

@waslost -- we've refunded your payment, it should be processed within 5-10 working days.

hello, good service but i want to refund i just downgraded, how can i get money back?

@rlantm -- it's done, you should receive the refund within 5-10 working days.

Hi there, I have downgraded as I realized, I will not need any of the paid plans. Could you please refund me the amount I paid, please?

Ok. I have refunded your payment. It should appear in your statement in 5-10 days.

Hello, I have upgraded my account to connect to the postgresql database, but I realized that I don't need it. Can I get a refund please?

Ok. I have refunded your payment. It should appear in your statement in 5-10 days.

Hello, I paid $5 yesterday for a hacking plan. but after a few hours it was downgraded to a free plan. Could you return my $5, please?

Sure, no problem -- that's on its way now, and will be back in your bank account within 10 working days -- normally much sooner, but it depends on how long your bank takes to process it.

Hi I also downgraded to a free account just now, can I get a refund fo 25$? thank you

@tesslanefpt It's done. It should appear in your statement in 5-10 days. Often rather sooner then later, depending on the bank.

Hello I got billed two days ago and I no longer require the paid services so I just downgraded to a free account, when do I get refunded

You got billed but not charged. Invoice was cancelled.

what does this mean?

It means that we created an invoice (which is a request for payment) but you never paid any money. So there is nothing to refund.

oh wow

Hi. Would I be able to receive a refund? I purchased the package, but the script that worked locally needs too many changes to work on the server.

I have refunded your payment. It should appear in your statement in 5-10 days.

Hi, I have downgraded my account to the free tier upon testing your services. Something was mentioned on the website about a 30-day money-back guarantee. Could you kindly process my refund? Thanks

@SuryaBansal It's done for you.

Something was mentioned on the website about a 30-day money-back guarantee. I need money is 10$ Because I don't want to use the paid service.

We have already replied to the email that you sent.

Can I get a refund for a subscription please? Your service did not suit me.

Yes, we've refunded your last payment, it should be processed within 5-10 working days.

I have made a payment to upgrade my account. The money is deducted from my account. But my account is not upgraded. Please upgrade my account as soon as possible.

I see there was an attempt of creating a subscription for the account "eniacsrcasw", but it failed, and you were not charged. If you prefer we can move this conversation to emails (support@pythonanywhere.com).

Hello, I also downgraded my account. Can I get a refund as well? Thank you!

We have refunded your payment. It should appear in your statement in 5-10 days.

Hello, yesterday I made an account with 1 GB of space but I found that it's not enough space and today I switched to a 2 GB account but I paid the full price. It is possible to have back the money from the previous account with 1 GB? Thanks

I don't see any second payment for your account, just the original payment when you upgraded to the 1GiB account. Are you sure that you were charged extra? Perhaps you were just confused that we asked you to re-enter your card details so that the next payment at a higher amount next month will go through.

sir, i paid 5$ last day for 1GB storage plan but cpu-second given is very low, so i downgraded my Account. can i get Refunded?

@atiwarirko It's done for you.

Hello. I have downgraded back to free tier because your service did not suit my needs. My subscription was for $9. Could you cancel the subscription and provide a refund? (There was an offer of 30 days money back guarantee when I was subscribing.)

Sure, no problem -- that's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Hello, I just upgraded my account and minutes later realized I didn't need to. Am I able to get a refund? Thank you

Sorry for the slow reply! Yes, absolutely -- that's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Hello, upgraded my account few days ago and later realized I didn't need to. I did not deploy anything. Am I able to get a refund? Thank you

@RedElvis, no problem, we've refunded your last payment, it should be processed within 5-10 working days.

Hello, I paid $ 5 for the server today and found it does not fit to my need, now returned to my free account. Could you help to return my 5 dollars, thanks!

@cnccxx We were not able to charge you, so there's nothing to refund.

Hello, I want to get my money back and go back to the free plan

@thisergey It's done for you.

Could i get a refund as well? I just downgraded my account, i believe within the 30 day grace period. Thank you!

@evankozierok It's done for you.

Hello, I want to get refunded and as I downgraded to the free plan

Sure, no problem. That's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Hello! Do you have a 30days free trial? $5 plan details is too much for me. I've only used 0.52s of 2,000s of CPU Usage and File storage: 14% full – 144.9 MB of your 1.0 GB quota.

Yes, downgrade and email us at support@pythonanywhere.com

Hi i downgraded to the free version, can I get the refund?

@Fatos97 -- no probelm, we've refunded your payment as it was within first 30 days; it should be processed up to 5-10 working days.

My current plan is hacker plan and already paid for it around 10 days earlier and I want to customize and upgrade it to 5.75 plan. So will it charge me only 0.75 or new 5.75 will be deducted? If 5.75 is deducted, what happens to my 20 remaining days of hacker plan which I have already paid?

You will only be charged the new amount on your next billing date.

my credit card gets declined. what should i do? My credit card is fine as i make other online payments also.

@saqlainahmad I believe we replied to your email already, let's keep one channel of communication.

Hi, can you check that I first subscribed for the Hacker account, then changed to custom plan with postgres, should I get a refund for the first purchase

It looks like you downgraded to a free account before upgrading again to add on Postgres, so yes, you were charged twice -- I've sent a refund for that first payment.

For clarity: you don't need to downgrade to a free account to change your account features, you just need to change them on the account page, and then you'll be billed at the new rate.

Hi, I downgraded my Hacker account to Free and still have not received the $5 refund.

Ok. I have refunded your payment.

Hello, I paid $ 5 for the Hacker Plan, downgraded back to free plan after less then 30 min since this service is not suitable for me. Could you return my $5, please?

Sure, no problem. That's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

I don't understand why my task is being disabled 1-2 days after starting it, rather than running continuously, so I removed the hacker. Can you refund $5?

We have Always on tasks for long running jobs. See https://help.pythonanywhere.com/pages/AlwaysOnTasks/ We also refunded. It will show up in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Derivepayments.pythonanywhere.com until I have not received my mobile money yet 0976536673

Neither of those accounts (Derivepayments and lungupeter) were ever upgraded, so there are no payments to refund.

I have downgraded my account because my application requires more MySQL connections which application requires.I paid for two months if any refund is possible when will I get the refund

I have downgraded my account because my application requires more MySQL connections which you won't even i have selected three workers .I paid for two months if any refund is possible when will I get the refund

I downgraded my account and I want a refund, it wasn't working as I wanted, could I refund the $5 dollars

No problem, I've issued a refund for you.

Hello. I have downgraded back to free tier because it did not suit my needs. Can I get a refund?

Sure, no problem. That's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Hello, I downgraded account, can you refund me $5?

Sure, no problem. That's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

i got charged after cancelled my subscription can i get refund

Hi giles, After countless tries connectin the planetscale database I upgrade the account as somebody said free account does not support https. Unfortunatelly pythonanywhere still throws random errors os it looks like I need to look for hosting somewhere else. Could you refund my subscription, please? Kind regards Traconis

Ok. I @Traconis, I have refunded your payment. It should appear in your statement in 5-10 business days.

i got charged after cancelled my subscription can i get refund

It looks like our reconciliation system has already picked that up, and we refunded it on Saturday. It should appear in your statement in 5-10 business days.

Hi, I have tried to use pythonanywhere. but after a lot of tests, I realized my webapp is too complicated to be run in pythonanywhere. Therefore, I have downgraded my plan.
Can I get refund ? Thank you,

Sure, no problem. That's on its way now, and will be back in your bank account within ten working days (normally much faster, but it depends on how long your bank takes to process it).

Hi, wanted to use pythonanywhere for fastapi but as it seems it is not supported.so, I have downgraded my plan. Can I get refund ? Thank you,

No problem, I've issued the refund. We are currently doing a private, limited test of FastAPI apps that can be created by API only. If you are interested in helping with testing, email us at support@pythonanywhere.com

Hi, I want a refund, I paid for the 5$ plan and I just downgraded. I didn't need the upgrade right now, but I'll be back later.

Hello. I misunderstood my needs and choose to downgrade my plan. I would love to get a refund. Thank you,

No problem, I've refunded both.

I downgraded my account to a beginner free account in less then 30 days. Can I get my money back according to the 30 day money back guarantee.

I have refunded your payment. It should appear in your statement in 5-10 business days.

Hi, it seems the platform isnt the best for the complex selenium script I intended to run. As this issue is preventing me from utilizing the service, I kindly request a refund for my initial payment.

Sure, the refund has been issued.

I downgraded my account to a beginner free account in less then 30 days. Can I get my money back according to the 30 day money back guarantee.

No problem, @este2212, I've just refunded your last payment (it may take few days to be processed).

Hello, my Faculty member no longer needs to use anywherepython.com for his research. He had forgotten to let me know to cancel the subscription before the next payment happened. I just downgraded our account to beginner free account, is there anyway to get the last payment (which occurred yesterday) refunded?

Sure, no problem -- as you downgraded almost immediately after the payment was made, I've sent you a refund just now.

Hola! Hace 1 día di de baja mi plan y quería saber si me reembolsaran mi dinero

Ok. I have refunded your payment.

i upgraded my custom plan from 7$ to 10$ but i only got charged for the original 7$, i only need the services for this month so i plan to downgrade back to free account but what happens to the missing 3$? even if i downgrade back to free account will i get charged?

You would be charged $10 next month, but if you downgrade before the next invoice is issued, there would be no extra charge.

Hello. I updated my account on June 25, 2024 and today I downgraded because the update was not needed. Can you please return my $5? I will update again when I think if I really need it.

@phanhoangtrieu All right I've refunded the last payment as you downgraded only 5 days since the new cycle started (it should be processed within next 10 working days, usually faster).

Hello, unfortunately the server not support redis inside the server, also can't install anything only pip, I just downgrade, I need refund, thank you!

It's done for you username0. What do you mean by only pip? What did you want to install and how?

Hi, i have upgraded to see if the error i was facing was due to free tier. but upgrading also didn't solve the issue and downgraded immediately. can you pls give my money back?

@sudheernalubolu no problem, I've just refunded your money -- it should be processed within 5-10 working days. Just out of curiosity -- could you tell us what was the issue? Not all paid features are enabled instantly after the upgrade, for example, in order to get unlimitted internet access in a console, you need to start a fresh one.

Hi, i was trying to access a website using requests session that is not white listed. the python script was working fine in my personal mac laptop since more than a month but i am having issues with plists in automating the process. hence i was looking for a cloud solution. Same python script was getting stuck while getting a session using requests without producing any output.

@sudheernalubolu Upgrading the account would definitely solve the issue related to accessing not allowlisted site (however, if you were testing your code in a consle, you'd need to start a fresh console after the upgrade). If your code has different issues, upgrading would probably not solve them automatically and you'd need to debug your code.

Please help me, I want refund.

Downgrade your account from your Account page and the request a refund from support@pythonanywhere.com

Hello, I upgraded my free account to a customized paid one to test some features and recommend this hosting site to my boss. However, I upgraded it with the hope of trying it out with the 30-day refund they offer, and I would like to get my money back since the investment was mine to recommend to my boss, which I am going to do, and he will pay for an official account. Will I be able to recover my investment? What do I need to do for this?

I have not downgraded my account yet.

I need a quick response please!

If you upgraded your account within the last 30 days, you can get a refund. Just downgrade it to free from the "Account" page and email us at support@pythonanywhere.com.

Hello, I upgraded my free account to Hacker for $5, then to Web Dev for $12, but still, the storage was not enough for the needed libraries to run the app. Downgrading to free.

Thanks.

I see that you emailed us about this too, and a refund was sent shortly after you posted this message.

Hello, I upgraded my free account to Hacker for $5 yesterday. Today, I just downgraded to free plan. Can you pls give my money back?

Thanks.

No problem. I've processed your refund. Please be aware that it can take up to 10 business days to appear in your account.

Hi, on March 16th I upgraded my free account to Hacker for $5, but I couldn't get my code to run properly, so I want to switch back to my free account. Can I get my money back?

@zeysnepk3 Downgrade your account from your Account page and the request a refund from support@pythonanywhere.com

Hello, I used the Hacker service for $5 for one month and forgot to downgrade my account status and they charged me for another month and as soon as they charged me I downgraded my account status to free. Can I get my money back?

No problem, that's done. The money will be back in your bank account within ten working days; normally much sooner, but it depends on how long your bank takes to process it.