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FTP/SFTP access

i Can't connect with ssh here are the errors I have.

i have account paid

nadia@nadia-Lenovo-B50-10:~$ ssh devstart16@ssh.pythonanywhere.com

<<<<<<:>~ PythonAnywhere SSH. Help @ https://help.pythonanywhere.com/pages/SSHAccess

devstart16@ssh.pythonanywhere.com's password:

Last login: Sun Oct 15 01:27:38 2017 from 176.168.220.59

Connection to ssh.pythonanywhere.com closed.

Statut : Attente avant nouvel essai...

Statut : Connexion à ssh.pythonanywhere.com...

Réponse : fzSftp started, protocol_version=4

Commande : open "devstart16@ssh.pythonanywhere.com" 22

Commande : Pass: *

Statut : Connected to ssh.pythonanywhere.com

Erreur : Received unexpected end-of-file from SFTP server

Erreur : Impossible d'établir une connexion au serveur

What's the exact command you are using for sftp? (confused about how you are doing a ssh but get a sftp error)

Also, check this out https://help.pythonanywhere.com/pages/SSHAccess.