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Connection to ssh.pythonanywhere.com closed

I've just upgraded to Hacker plan. Then, I've been trying to connect to ssh.pythonanywhere.com but with no success. I'm sure I typed my username right (case-sensitive). Can you help me please?

and you're definitely using your username, not your email address?

Yes, the command was ssh devinalvaro@ssh.pythonanywhere.com

will you check again now? one of the servers may have hit a resource limit, I have done a clean-up...