Forums

502 Bad Gateway when trying to open iPython Notebook

Trying to open an iPython notebook gives me :

502 Bad Gateway
openresty/1.9.15.1

Doesn't matter which notebook, where in my folders. New ones give same error, independent of Python version. File editor (text, csv, python etc.) works fine.

Thanks for the heads-up. I'll have a look to see what's going on.

Ok. I think I've fixed it. Try now. You may need to login again.

Didn't need to log in, but works just fine now. Thanks for the quick fix!

I've just started testing iPython notebook capability. I opened one, and everything seemed great, but now I get Bad Gateway 502 for every notebook even the one that I had opened previously. I logged out and back in, but still see the problem. Any thoughts? I did take these notebooks off my laptop, but that first one opened just fine.

We did have some general notebook server issues yesterday, both at the time Glenn posted above, and then again later on. We think everything was sorted by 22:06 UTC -- seven minutes after the last post above. Please do let us know if you're still seeing problems.

I'm currently having this same issue!

I'm currently having this same issue!

Hi there- the issues for your notebook server have been solved. do let us know if you are still seeing any problems!

Having the same prob now:

502 Bad Gateway openresty/1.9.15.1

Yeah me too -- been like that for last 5 hours.

Could you check again now? notebooks-1 looked fine from our side, but I've rebooted it as an experiment to see if that helps.

Hmm, it's glitching a bit now. We're moving everything over to a new server, there will be a short outage. This will only affect people running Jupyter notebooks on the machine notebooks-1 -- everyone else will be unaffected.

All back now.

Hi, I'm still getting Secure Connection Failed when accessing my notebook. It's been the case for the past ~3 days.

Try now?

Glenn, it works now! Thank you!

hi Glenn same error, is there a problem with the server 502 Bad Gateway openresty/1.9.15.1

Also still ongoing for me. 502 Bad Gateway, openresty/1.9.15.1

Same, happens for me too

There is no point posting reports here -- you should send support@pythonanywhere.com an email about it. This issue has been open more than a day already and still not fixed.

It looks like one of our notebook servers failed in a way that our monitoring does not detect. I have fixed it now and we'll have to look at working out how to get monitoring working for that failure mode.

The same error now.

J. Vysoky

It works. Thx!

J.V.

I'm trying to open my .ipynb file but get the 502 bad gateway error. Any assistance would be great.

Same here, on all notebooks

We had some trouble on one of our notebook servers. I've fixed it and it should be running fine again.

I am sorry, but I have the same issue. No matter what I try I have the message: 502 Bad Gateway openresty/1.9.15.1.

That's odd, we're not aware of any problems that happened yesterday evening. Could you try again now? Our system update this morning replaced all of the servers, so it should be fine now.

I have still the same problem. I tried to create new notebook but I cannot open it (I still have the same 502 message).

From the tracebacks on the server, it looks like you have a version of concurrent futures install for Python 3.4 in your .local directory (so it was probably installed with pip install --user). It is raising an Syntax error, because it looks like you somehow installed a Python 2.7 version of concurrent futures in there, so the notebooks server cannot start.

I am sorry. I did not realize that I did this. How can I fix it ? I do not use Python 2.7 anymore. Thank you in advance for your help.

You should be able to fix the problem by running this in bash:

pip3.4 uninstall futures

It will prompt you saying that it will remove a number of files; these should all be inside /home/wizmike/.local/lib/python3.4/site-packages/concurrent. If they are, then type "y" to confirm, and it will remove them. (If it lists files outside that directory, then post back here to say which other files it did list.)

That will get rid of the unwanted package; you should then go to the "Consoles" page and use the processes table at the bottom of the page to find any processes with names like "ipython", "jupyter", "kernel" or "sudospawner" -- there might not be any, but if there are, use the red "Kill" button next to them to clear them down.

Once you've done that, you should be able to start Jupyter notebooks.

[edit: corrected pip command]

Great it worked. Thank you so much!

Excellent, thanks for confirming!